GLTrax

Some sections below open with a plain-language Summary. Summaries are provided for convenience and readability only; they are not part of the agreement, and the full text of the section controls if the two ever differ.

1. Acceptance and Eligibility

Summary: This is a real contract with GLTrax, LLC. You must be 18 or older to use GLTrax.

These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and GLTrax, LLC, a limited liability company ("Company," "we," "us," or "our"), which operates GLTrax. These Terms govern your access to and use of the GLTrax platform, including the mobile application, web application, and all associated content and services (collectively, the "Platform"). You agree that these Terms have the same force and effect as a written, negotiated agreement signed by you.

By accessing or using the Platform, you represent and warrant that you are at least 18 years of age, that you have read and understood these Terms, and that you agree to be bound by them. The Platform is intended solely for adults. We do not knowingly permit anyone under 18 to create an account, and we apply technical measures at signup to prevent it. If we learn that an account belongs to someone under 18, we will close it and delete the associated data.

You also represent that you are not barred from using the Platform under the laws of the United States or the jurisdiction where you reside, and that you will use the Platform only for your own personal, non-commercial wellness purposes.

2. What GLTrax Is

Summary: A tracking and education tool for adults on GLP-1 medications, plus an optional way to order lab tests. Not a clinic, not a telehealth service, not a medical record.

GLTrax is a digital wellness companion for adults who are using or considering GLP-1 medications (such as semaglutide, tirzepatide, or liraglutide). The Platform provides:

• AI-assisted wellness check-ins and progress tracking
• Educational content about GLP-1 medications, nutrition, activity, and lifestyle
• Weight, biomarker, medication, and symptom logging tools
• Optional laboratory panel ordering, described in Section 7 and in the Lab Services Terms
• Wellness insights generated from the data you enter and from lab results you choose to bring into the Platform

The Platform is a wellness support tool. It is not a telehealth service, an electronic health record system, a pharmacy, a clinical decision support system, or a medical device, and it is not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition.

3. We Are Not a Healthcare Provider

Summary: Nothing here is medical advice, and using GLTrax does not make you our patient. When you order labs, the clinician relationship is with Wilcrest Medical Group — not with us.

You expressly acknowledge and agree that:

• The Platform does not practice medicine, nursing, dietetics, or any other licensed healthcare profession.
• No content on the Platform — including AI-generated responses, educational articles, wellness tips, check-in feedback, charts, trends, or anything displayed alongside lab results — constitutes medical advice, diagnosis, or treatment.
• Using the Platform does not create a patient-provider, physician-patient, or any other clinical relationship between you and the Company, its employees, its contractors, or its AI systems.
• AI responses are not reviewed by a licensed healthcare professional before you see them.
• The Platform is not a substitute for professional medical care. Always seek the advice of a qualified physician, pharmacist, or other licensed provider about your health, medications, or medical conditions.
• We are not a Covered Entity or Business Associate under HIPAA and are not subject to HIPAA enforcement. We nonetheless apply HIPAA-aligned administrative, technical, and physical safeguards to your health information as a matter of practice, and we are bound by contract to do so for lab results we receive.

Who the clinician is. If you order laboratory testing through the Platform, FPK Services LLC d/b/a Analyte Health ("Analyte Health"), through its affiliated clinicians at Wilcrest Medical Group, forms the clinician-patient relationship and orders your test. Analyte Health is the Covered Entity for the resulting protected health information, and its Notice of Privacy Practices — not our Privacy Policy — governs that clinician relationship. Testing itself is performed by a third-party laboratory at a third-party patient service centre. We facilitate access; we do not provide, perform, review, or interpret testing.

Medication decisions. Do not start, stop, change the dose of, or substitute any GLP-1 medication or any other prescription or over-the-counter drug based on anything you see on the Platform. Medication decisions require a licensed prescriber.

Lab results. Lab results shown in the Platform are provided for your personal awareness only. They are not reviewed or interpreted by a clinician through the Platform. Consult your healthcare provider to understand what your results mean for you. Any trend line, flag, range, or comment the Platform displays next to a result is contextual information, not a clinical finding.

Mental health. The Platform does not provide mental health treatment or crisis support. If you are experiencing a mental health emergency, contact a qualified professional or call or text 988 (Suicide & Crisis Lifeline) in the United States.

4. Medical Emergencies

Symptoms that warrant immediate medical attention include, without limitation, severe abdominal pain, persistent vomiting, chest pain, difficulty breathing, signs of an allergic reaction, severe dehydration, and symptoms of very low blood sugar. This list is not exhaustive. The Platform does not monitor your entries in real time and no one is watching for an emergency on your behalf.

5. AI Features and AI-Generated Software

Summary: AI writes much of what you read here, and AI helped build the Platform itself. It can be confidently wrong. Verify anything health-related with a professional.

5.1 Nature of AI Systems

The AI systems in the Platform are probabilistic. They generate responses from patterns in training data and do not "know" your medical history or clinical context beyond what you have entered. AI outputs may:

• Contain factual inaccuracies or outdated information
• Fail to account for drug interactions, contraindications, or your personal health profile
• Appear confident while being incorrect
• Vary in quality or relevance between queries

Insights the Platform generates — including inferences drawn from your logged data and from lab results, and any commentary shown alongside them — are AI-generated wellness information. They are not clinical findings, not a diagnosis, and not a recommendation to take or avoid any action.

5.2 AI-Assisted Software Development

This Platform was developed in significant part using AI-assisted coding tools and incorporates AI-generated software components. You acknowledge that AI-assisted development may introduce defects or unintended behaviours not present in fully human-reviewed code, that we test and perform quality assurance but cannot guarantee the absence of all such defects, and that you assume the risk of software errors arising from these methods.

5.3 We Do Not Train AI Models on Your Health Data

We do not use your health information — including your logged data, check-in conversations, or laboratory results — to train, fine-tune, or otherwise develop artificial intelligence or machine learning models, whether our own or a third party's. The AI providers we use to generate responses are contractually prohibited from using your data to train their models. If we ever intend to change this, we will tell you in advance and obtain your separate, affirmative consent first; we will not make the change by quietly amending these Terms.

5.4 Your Acknowledgment

BY USING THIS PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT:

• AI-generated content is not a substitute for professional medical, nutritional, or clinical advice.
• You are responsible for how you use, interpret, or act on AI-generated content.
• You will independently verify health-related information with a qualified provider before acting on it.
• The Company is not liable for harm arising from your reliance on AI-generated content or software behaviour.

6. Your Account and Your Information

Summary: Keep your password to yourself, and give us accurate information — especially for lab orders, where wrong details can mean a wrong or unusable result.

You must create an account to use the Platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You may not share credentials, let another person use your account, or create accounts to resell or redistribute access. Notify us immediately at admin@gltrax.com if you suspect unauthorized access. We are not liable for loss resulting from unauthorized use occurring before you notify us.

Accuracy is your responsibility. You agree to provide accurate, current, and complete information and to keep it up to date. This matters most for laboratory orders: we are contractually responsible to our lab partner for the accuracy and completeness of the demographic and order information we submit, and we submit what you give us. Inaccurate information can result in a delayed order, a rejected order, a specimen that cannot be matched to you, or a result that is wrong or unusable — and such an order may be non-refundable. If we suspect the information you provide is untrue, inaccurate, outdated, or incomplete, we may restrict features, suspend, or terminate your account, and we may decline to place lab orders for you.

7. Lab Testing Services

Summary: Labs are optional, cash-pay, and fulfilled by Analyte Health. Before your first order you sign three separate documents. Full details are in the Lab Services Terms.

The Platform offers optional laboratory panel ordering. These services are governed by the Lab Services Terms, which are incorporated into these Terms by reference and which you separately acknowledge when you place an order. In summary:

• Orders are fulfilled by FPK Services LLC d/b/a Analyte Health. Its affiliated clinicians at Wilcrest Medical Group review and sign the requisition; a third-party laboratory performs the testing at a third-party patient service centre.
• Before your first order you must separately sign three documents: a Lab Order Authorization, a Records Release Authorization, and an Informed Consent for Laboratory Testing. Accepting these Terms is not a substitute for signing them.
• Laboratory services are cash-pay only. We do not bill insurance, and neither you nor we will submit a claim for these services to Medicare, Medicaid, TriCare, or any other federal or state healthcare programme.
• The available test menu, laboratory options, and pricing may change at any time, and we may decline, reject, or cancel any order at our discretion and without liability.
• The amount shown at checkout is the full amount for that order. We do not charge your payment method again afterwards — there are no reflex fees or pass-through laboratory surcharges billed to you by us.
• Laboratory and clinician fees are passed through at cost with no markup, and GLTrax charges a separate technology service fee for processing, organizing, and handling your request. Itemization of all fees is available on request. See Section 8.1.1.
• Laboratory panels are a one-time purchase. They are not part of any subscription and do not auto-renew.
• You must be at least 18 years old to order laboratory testing, and we verify this against the date of birth on your order.
• Laboratory testing is available only where permitted by law. Availability varies by state and may change at any time, and we may decline or cancel an order on that basis with a full refund of the amount paid.

Because we do not interpret results, everything in Section 3 applies with particular force to laboratory testing. What you do with your results after we deliver them is your responsibility.

8. Subscriptions, Billing, and Refunds

Summary: Subscriptions auto-renew until you cancel. Cancel any time in Settings; it takes effect at the end of the period you already paid for.

8.1 Plans and Pricing

A subscription covers the tracking product only — the daily check-in, tracking, pattern analysis, trends, the care team report, and data export. It does not include laboratory testing, does not discount it, and is not required in order to buy it.

Laboratory panels are a separate, one-time purchase. A panel is charged once, at the price shown to you at checkout. It is not a subscription, it does not auto-renew, and nothing about ordering one changes your subscription. We may change subscription and panel pricing on at least 30 days' notice to current subscribers. A change never affects an order you have already paid for. If you do not accept a price change, you may cancel before it takes effect.

8.1.1 How Laboratory Panel Pricing Works

The price you are shown is the total. It is made up of two separate components:

• Laboratory and clinician fees. Passed through to the performing laboratory and the medical group at the amount they charge us, with no markup. We do not retain any part of this component.
• The GLTrax technology service fee. A separate fee for processing, organizing, and handling your laboratory request. It differs by panel, because a larger panel takes somewhat more coordinating — but it rises far more slowly than the laboratory component does, and is not a percentage of it.

Itemization of all fees is available on request. You can request it for any order by emailing admin@gltrax.com. We will send the laboratory and clinician fees, the technology and service fee, and the total, as they were recorded when you paid.

GLTrax is not a laboratory and does not practise medicine. We do not sell laboratory services; we coordinate an order that a clinician at Wilcrest Medical Group reviews and a third-party laboratory performs. See the Lab Services Terms for the full description.

8.1.2 Free Tracking Months With a Laboratory Purchase

Every laboratory panel you buy includes three months of the AI Tracking plan at no charge — currently a $27 value at the $9/month rate. This applies to every order, not only your first.

• If you already have an active subscription, the three months are added to it. Billing pauses and resumes three months later than it otherwise would; nothing is refunded or credited, because nothing extra is charged.
• If you do not have a subscription, buying a panel starts one that is free for three months. We do not ask for a card for it.
• Buying another panel while free months are still running adds three more months to whatever is left, rather than replacing it.
• When the free months end and no payment method is on file, the subscription simply ends. You are not charged, and you are not asked to pay to keep what you already had.
• The free months are not a discount on the panel and cannot be exchanged for one, transferred, or redeemed for cash.

A subscription is never required in order to buy a laboratory panel, before or after any free months end. If the free period lapses you keep the ability to order panels exactly as any non-subscriber does. We may change or withdraw this offer for future purchases; doing so never affects free months already granted.

8.2 Auto-Renewal

Subscriptions renew automatically. Subscriptions are billed in advance through Stripe, Inc. and renew automatically at the then-current price for successive periods of the same length until you cancel. By providing a payment method, you authorize us and our payment processor to charge that method on each renewal, and you authorize the use of card-updater services so that a replaced or reissued card continues to be charged.

8.3 Cancellation

You may cancel at any time from your account settings. Cancellation stops future charges; it takes effect at the end of the current billing period, and you keep access until then. To avoid being charged for the next period, cancel before your renewal date. We do not require you to call or write to cancel.

California residents: you may cancel a subscription and request a full refund within three business days of purchase by contacting us at admin@gltrax.com with the subject line "Cancellation Request."

8.4 Failed Payments

If a payment fails, we and our processor may retry it over a period of days. We may suspend paid features while a balance remains unpaid, and we may terminate the subscription if it stays unpaid. You remain responsible for amounts properly owed, together with reasonable costs of collection permitted by law. You are responsible for any overdraft, insufficient-funds, or similar fee your bank charges you.

8.5 Refunds

We offer a full refund of a new subscription within 7 days of the initial charge, on request to admin@gltrax.com. After 7 days, subscription fees are non-refundable except as required by applicable law or as stated in Section 8.3 for California residents. Refunds for laboratory orders are governed by the Lab Services Terms, not by this Section.

8.6 App Store Purchases

If you purchase a subscription through the Apple App Store or Google Play, that store — not us — is the merchant of record. Your billing, renewal, and refund relationship for that purchase is with the store, its terms control over this Section to the extent they conflict, and you must manage or cancel that subscription through the store's own subscription settings.

8.7 Taxes

Prices exclude applicable taxes unless stated otherwise. You are responsible for any sales, use, or similar taxes arising from your purchase, other than taxes on our income.

9. Acceptable Use

Summary: Use it for your own wellness. Don't scrape it, break it, resell it, or use it to train AI models.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to the Platform, other users’ accounts, or any related systems or networks
• Reverse engineer, decompile, disassemble, rent, lease, sublicense, or create derivative works from the Platform
• Use any robot, spider, scraper, or other automated means to access the Platform or collect data from it
• Use the Platform, or any content or data obtained from it, to develop, train, fine-tune, evaluate, or benchmark any machine learning model or related technology
• Probe, scan, or test the vulnerability of the Platform, or monitor its traffic or architecture, without our written permission
• Overburden or impair the Platform’s infrastructure, or interfere with any other user’s use of it
• Upload or transmit viruses, malware, or other harmful code
• Use the Platform to harass, threaten, defame, or harm any person
• Misrepresent your identity, age, qualifications, or affiliation, or impersonate anyone
• Harvest email addresses or other contact information from the Platform
• Frame, mirror, or deep-link to the Platform in a way that misrepresents its source or our brand
• Remove, obscure, or alter any proprietary notice on the Platform
• Use the Platform to provide clinical services, medical advice, or laboratory ordering to any third party
• Order laboratory testing for anyone other than yourself

Our remedies for a violation are cumulative. In addition to terminating or restricting your account, we may block access from an IP address or device, decline future orders, and pursue any other remedy available at law or in equity.

10. Your Content and Our Intellectual Property

Summary: You own your health data. We only use it to run the Platform for you, in the ways the Privacy Policy and your signed authorizations describe.

Our property. All content, features, and functionality of the Platform — including text, graphics, logos, software, and the design of AI outputs produced within it — are owned by or licensed to GLTrax, LLC and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for your own personal, non-commercial wellness purposes. You may not reproduce, distribute, modify, or create derivative works from Platform content without our written consent.

Your content. You retain ownership of the data and content you put into the Platform. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and process that content solely to operate, secure, support, and personalize the Platform for you, and to do the other things described in our Privacy Policy.

Health data is carved out. The licence above is narrower for your health information — your logged health data, check-in conversations, symptom and medication entries, and laboratory results. That licence is limited strictly to the purposes described in our Privacy Policy and in the authorizations you have signed; it is not perpetual, not irrevocable, and not sublicensable for anyone else's independent use. It ends when you delete the data or your account, or when you revoke the relevant authorization, except where we must retain something to meet a legal obligation. Nothing in these Terms gives us the right to sell your health information or use it for targeted advertising, and we do not do either.

Feedback. If you send us ideas, suggestions, or other feedback about the Platform, you assign to us all right, title, and interest in that feedback, and we may use it for any purpose without restriction, attribution, compensation, or any obligation of confidentiality. This does not apply to your health information, which is never treated as feedback.

11. Wellbeing Safeguards

Summary: If weight tracking is doing you harm, we may turn parts of it off. It is not a punishment.

The Platform tracks weight, body measurements, food intake, and medication. For some people, close tracking of these is harmful. If you have or are at risk of an eating disorder, or if tracking is affecting your mental health, please speak with a qualified professional before using these features.

We reserve the right to restrict, hide, or disable weight, calorie, or body-composition features for an account, or to decline to continue providing the Platform to you, where we reasonably believe continued use may be harmful to your health and that your care is better managed by a licensed professional. Where we do this we will tell you and point you to appropriate resources. In the United States, the National Alliance for Eating Disorders helpline is 1-866-662-1235.

12. Third Parties and App Stores

Summary: Labs, payments, and app stores are run by other companies under their own terms. We are not responsible for how they behave.

12.1 Third-Party Services

The Platform depends on third parties, including Analyte Health and its affiliated clinicians and laboratories, Stripe for payments, cloud hosting providers, and AI model providers. These parties act under their own terms and privacy policies, which are not governed by these Terms. WE ARE NOT RESPONSIBLE OR LIABLE FOR THE ACTS, OMISSIONS, PRODUCTS, SERVICES, OR PRIVACY PRACTICES OF THIRD PARTIES, INCLUDING THE CLINICIANS AND LABORATORIES INVOLVED IN LABORATORY TESTING. Links from the Platform to third-party sites are provided for convenience and are not an endorsement.

12.2 Apple App Store

If you obtained the GLTrax application from the Apple App Store, you acknowledge that:

• These Terms are between you and GLTrax, LLC only, not with Apple Inc. ("Apple"), and GLTrax, LLC alone is responsible for the application and its content.
• Apple has no obligation to furnish any maintenance or support for the application.
• If the application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application.
• GLTrax, LLC, not Apple, is responsible for addressing any claim by you or a third party relating to the application, including product liability claims, any claim that the application fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
• GLTrax, LLC, not Apple, is responsible for the investigation, defense, settlement, and discharge of any claim that the application or your use of it infringes a third party's intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms as they apply to the iOS application and, upon your acceptance, have the right to enforce them against you.
• You must comply with any applicable third-party terms of agreement and with the Usage Rules in the Apple Media Services Terms and Conditions.

12.3 Google Play

If you obtained the GLTrax application for Android from Google Play, your use is also subject to the Google Play Terms of Service, and you acknowledge that:

• These Terms are between you and GLTrax, LLC only, not with Google LLC ("Google"), and GLTrax, LLC alone is responsible for the Android application and its content.
• Google has no obligation to furnish any maintenance or support for the Android application.
• GLTrax, LLC, not Google, is responsible for addressing any claim by you or a third party relating to the Android application, including product liability claims, any claim that it fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
• GLTrax, LLC, not Google, is responsible for the investigation, defense, settlement, and discharge of any claim that the Android application or your use of it infringes a third party's intellectual property rights.
• Google LLC and its affiliates are third-party beneficiaries of these Terms as they apply to the Android application and, upon your acceptance, have the right to enforce them against you.
• You must comply with any applicable third-party terms of agreement and with the Google Play Terms of Service.

Where family sharing or library sharing is enabled, you remain responsible for activity under your account, and you should not share access to an account containing your health information.

12.4 Health Data Integrations

The GLTrax iOS application can connect to Apple Health. If you connect it, we import only the categories you approve, and we use what we import solely to display and analyse your own trends within the Platform. We do not use data received from Apple Health for marketing or advertising, and we do not transfer it to third parties for marketing or advertising purposes.

The integration is read-only. We request read access only, we hold no permission to write to Apple Health, and we never write to it. We do not store data received from Apple Health in iCloud.

You can disconnect at any time, from Apple Health's own privacy settings on your device or from within the app. Disconnecting stops any further data being imported. It does not retract data we have already received — that data remains in your GLTrax account until you delete it or close your account, which you can do at any time.

There is currently no equivalent integration on Android. If we add support for Google Health Connect or a similar health repository, the same limits will apply.

13. Privacy and Incorporated Policies

Our Privacy Policy, Consumer Health Data Privacy Notice, and Lab Services Terms form part of these Terms and are incorporated by reference. The authorizations and consent you sign for laboratory testing are separate agreements that stand on their own and are not superseded by these Terms.

Our use of your health information is limited by both our Privacy Policy and the authorizations you have signed. If they ever conflict, the narrower of the two governs.

We may disclose your information to law enforcement or other third parties where we believe in good faith it is necessary to comply with law, enforce these Terms, or protect the rights, property, or safety of any person, as further described in the Privacy Policy.

14. Termination and Survival

You may stop using the Platform and close your account at any time. We may suspend or terminate your access at any time, with or without notice, for violation of these Terms or for any other reason at our sole discretion. Upon termination your right to use the Platform ceases immediately, and any unused portion of a prepaid subscription is handled under Section 8.5.

What happens to your data. Closing your account deactivates it. It does not, by itself, delete every record: we may retain information where we are legally required to, where it is needed to resolve a dispute or enforce our agreements, or where it exists in routine backups that expire on their own schedule. Signed laboratory authorizations are retained for the period described in the Privacy Policy because we are contractually and legally required to keep them. To request deletion of your personal information, follow the process in the Privacy Policy.

Survival. Sections 3 (We Are Not a Healthcare Provider), 5.4 (Your Acknowledgment), 6 (as to accrued responsibility), 8 (as to amounts owed), 9 (Acceptable Use), 10 (Your Content and Our Intellectual Property), 12 (Third Parties and App Stores), 14 (Termination and Survival), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), 17 (Indemnification), 19 (Governing Law), 20 (Binding Arbitration and Class Action Waiver), and 21 (General Provisions) survive termination of these Terms and of your account.

15. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES THAT DEFECTS WILL BE CORRECTED
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT, DATA, OR AI-GENERATED OUTPUT
• WARRANTIES THAT THE PLATFORM WILL MEET YOUR HEALTH OR WELLNESS OBJECTIVES OR PRODUCE ANY PARTICULAR RESULT
• WARRANTIES REGARDING ANY LABORATORY, CLINICIAN, COLLECTION SITE, OR OTHER THIRD PARTY, OR THE AVAILABILITY, ACCURACY, OR TIMELINESS OF ANY LABORATORY RESULT

AI-GENERATED CONTENT IS PROVIDED WITHOUT ANY WARRANTY OF MEDICAL ACCURACY, CLINICAL APPROPRIATENESS, OR FITNESS FOR YOUR INDIVIDUAL CIRCUMSTANCES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES
• LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES
• PERSONAL INJURY OR HEALTH CONSEQUENCES ARISING FROM RELIANCE ON PLATFORM CONTENT
• DAMAGES ARISING FROM AI-GENERATED CONTENT, SOFTWARE ERRORS, OR SYSTEM OUTAGES
• DAMAGES ARISING FROM THE ACTS OR OMISSIONS OF ANY THIRD PARTY, INCLUDING ANY CLINICIAN, LABORATORY, OR COLLECTION SITE

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE GREATEST OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, (B) $100, OR (C) THE AMOUNT OF ANY STATUTORY DAMAGES PRESCRIBED BY THE STATUTE UNDER WHICH THE CLAIM ARISES.

THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED, INCLUDING FOR FRAUD OR WILFUL MISCONDUCT.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, judgments, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or of any third party's rights; (d) any injury or personal damage occurring at a laboratory or patient service centre; (e) your use or interpretation of any test result; (f) your choice of payment method; (g) any notice or information sent to the contact address or email you provided; or (h) your reliance on AI-generated content.

We reserve the right, at our own expense, to assume sole control of the defense and settlement of any matter subject to indemnification by you, in which case you will cooperate with us. You may not settle any such matter in a way that imposes an obligation on us without our prior written consent.

18. Changes to These Terms

We may modify these Terms. For material changes, we will give you at least ten (10) days' advance notice by email or a prominent notice in the Platform before the change takes effect, and we will update the effective date at the top of this page. If you do not accept a material change, you may terminate your account before it takes effect; continued use after the effective date constitutes acceptance. Non-material changes — such as correcting a typographical error or clarifying wording without changing meaning — take effect on posting.

We will not apply a material change retroactively to a dispute that arose before it took effect. Changes to Section 20 (Arbitration) are additionally subject to the rejection right in Section 20.9.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 20. Note that our agreement with our laboratory partner is governed by Texas law and arbitrated in Harris County, Texas; that agreement is between us and them, and it does not govern your relationship with us.

20. Binding Arbitration and Class Action Waiver

20.1 Informal Resolution First

Before starting an arbitration, you agree to first send us at admin@gltrax.com a written Notice of Dispute containing your name, the email address on your account, a description of the dispute, and the relief you seek, signed by you personally, and to give us 60 days to resolve it informally. We will do the same before initiating any claim against you, and either party may request an individualized settlement conference during that period. This step is a condition precedent to arbitration, and any deadline to file a claim is tolled while the parties work through it in good faith.

20.2 Agreement to Arbitrate

If the dispute is not resolved informally, you and GLTrax, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with us — whether based in contract, tort, statute, fraud, misrepresentation, or any other theory, and whether arising before or after termination — will be resolved by final and binding individual arbitration rather than in court.

20.3 Exceptions

This Section does not apply to: (a) claims that qualify for small claims court, which either party may bring individually; (b) claims for injunctive or other equitable relief to stop infringement or misuse of intellectual property; or (c) any claim that applicable law does not permit to be arbitrated. Nothing in these Terms prevents you from reporting a concern to a government agency.

20.4 Arbitration Procedure

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms; the rules and filing instructions are at adr.org. A single neutral arbitrator will decide the case. Unless the parties agree otherwise, any in-person hearing will take place in the county where you reside, and claims under $25,000 may be resolved on written submissions or by telephone or video at your election. The arbitrator may award the same individual relief a court could, must apply the limitations in Section 16, and the award may be entered as a judgment in any court with jurisdiction.

20.5 Arbitration Costs

Payment of filing, administration, and arbitrator fees is governed by the AAA rules. If you show that those costs would be prohibitive compared with litigating in court, we will pay as much of your filing and hearing fees as the arbitrator finds necessary to keep the arbitration from being cost-prohibitive. Each party otherwise bears its own attorneys' fees and costs, except where a statute or the arbitrator's award provides otherwise. The arbitrator may shift fees and costs against a party that brings a claim or defense found to be frivolous, unsupported, or asserted for an improper purpose.

20.6 Individual Basis Only — Class Action Waiver

YOU AND GLTrax, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. BY AGREEING TO THESE TERMS, YOU AND GLTrax, LLC WAIVE THE RIGHT TO A TRIAL BY JURY.

20.7 Coordinated Filings

If 25 or more Notices of Dispute raising substantially similar claims are submitted by or with the coordination of the same counsel or organisation, the claims will be arbitrated in staged batches: an initial batch of no more than 25 claims per side, then, if the dispute continues, batches of no more than 50 claims per side, with a single global mediation offered between stages. The limitations period is tolled for claims awaiting a batch. If a party does not agree to this process, either party may elect to have the remaining claims heard in court, and the class action waiver in Section 20.6 continues to apply there.

20.8 Your Right to Opt Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing admin@gltrax.com with the subject line "Arbitration Opt-Out" and including your name and the email address on your account. Opting out does not affect any other part of these Terms and does not affect your access to the Platform. If you opt out, disputes will be resolved in the state or federal courts located in Delaware, and both parties consent to the personal jurisdiction of those courts.

20.9 Changes to This Section

If we materially change this Section, you may reject the change by notifying us at admin@gltrax.com within 30 days of the change taking effect, in which case the most recent version you accepted continues to apply between us.

20.10 Who Decides Arbitrability; Severability

The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this Section, except that a court has exclusive authority to decide any challenge to Section 20.6 or 20.7. If Section 20.6 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court and the remaining claims will proceed in arbitration; the rest of this Section remains in force.

20.11 Time Limit

To the extent permitted by law, any claim arising out of or relating to these Terms or the Platform must be filed within two (2) years after it arises, or it is permanently barred.

21. General Provisions

• Entire Agreement: These Terms, together with the policies incorporated in Section 13 and any authorizations you have signed, are the entire agreement between you and GLTrax, LLC regarding the Platform, and supersede any prior understanding on the subject.
• Severability: If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
• Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign ours freely, including in a merger, acquisition, or sale of assets.
• No Construction Against Drafter: These Terms will not be construed against either party as the drafter.
• No Implied Third-Party Beneficiaries: Except for Apple and its subsidiaries under Section 12.2, and Google LLC and its affiliates under Section 12.3, these Terms create no third-party beneficiary rights.
• Force Majeure: Neither party is liable for a delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, government action, war, civil disorder, the elements, fire, explosion, power or equipment failure, network or hosting outage, labour dispute, epidemic, or inability to obtain supplies or services.
• Electronic Communications: You consent to receive agreements, notices, disclosures, and other communications from us electronically, and you agree that they satisfy any legal requirement that such communications be in writing. Electronic signatures and acceptances are valid and enforceable. You may withdraw this consent by closing your account.
• Notices: Legal notices to the Company must be sent to admin@gltrax.com. Notices to you will be sent to the email address on your account, and you are responsible for keeping it current.
• Headings: Headings are for convenience only and do not affect interpretation.

22. Contact Us

For questions about these Terms, please contact:

GLTrax, LLC (operator of GLTrax)

2810 N Church St STE 89196
Wilmington, DE 19802

Telephone: 302-600-2130

Legal inquiries, customer support, and arbitration notices: admin@gltrax.com

These Terms were last reviewed and updated on August 6, 2026.