GLTrax

Sections open with a plain-language Summary. Summaries are for readability; the full text controls.

1. Who Does What

Summary: Four parties: you, us, the clinician who orders the test, and the lab that runs it. We are the software in the middle — we never touch a specimen or read a result.

None of the clinicians, laboratories, or collection sites is our employee, agent, or subcontractor, and we do not control them. We are not responsible for their acts or omissions, including the quality of a draw, the accuracy of a result, or the conduct of staff at a collection site.

2. Eligibility

You must be at least 18 years old to order laboratory testing. We verify this against the date of birth on your order and will reject an order that does not meet it. You may order testing only for yourself. Ordering on behalf of another person — including a spouse, parent, or child — is not permitted, and an order placed with someone else's information may be cancelled without refund.

Laboratory testing is available only where permitted by law. Testing availability depends on your state. Some states restrict, condition, or prohibit consumer-initiated laboratory testing, and some tests are unavailable in some states. Availability varies by state and may change at any time, including because a state changes its law or because our laboratory partner changes where it operates. We may decline or cancel an order on that basis, before or after you pay. Where we do, you receive a full refund of the amount paid, including any cancellation fee, on the same terms as any other order we cancel before testing (Section 13).

3. What You Sign Before Ordering

Summary: Three separate signatures, one time. Accepting the general Terms is not enough — these are distinct legal documents.

Before your first order, and again whenever we publish a new version or you revoke a prior signature, you must separately and affirmatively sign:

• Lab Order Authorization — authorizes us to submit the order on your behalf and to disclose your information to Analyte Health, Wilcrest Medical Group, and the performing laboratory.
• Records Release Authorization — authorizes Analyte Health and Wilcrest Medical Group to release your results and related health information back to us. Without this we cannot receive or show you your results.
• Informed Consent for Laboratory Testing — your consent to the testing itself, and your acknowledgment of its limits and risks.

Each is signed separately, timestamped, versioned, and retained. You can view what you signed and when, and revoke any of them, in Settings → Lab authorizations.

4. Panels and Pricing

Itemization of all fees is available on request. The prices above are totals. To request the fee detail for an order, email support@gltrax.com and we will send it as it was recorded when you paid.

Laboratory panels are a one-time purchase and do not require a subscription. Any account holder may order one. Panel pricing includes the amount charged by the independent laboratory and clinician partner and a separate GLTrax platform fee of $20 per order, which covers GLTrax's digital ordering workflow, account tools, result delivery and display, and related platform administration. It is not a charge for medical care or laboratory services.

An active AI Tracking — 6 Months plan — the plan defined in Section 8.1 of the Terms and Conditions, and no other — waives the GLTrax platform fee on laboratory orders placed while that plan remains active. The monthly AI Tracking plan does not carry the waiver. The waiver applies only to the $20 GLTrax platform fee. It does not waive, reduce, or alter the separate charges of the independent laboratory and clinician partner, which are the same amount for every buyer whether or not a plan is held. Panel purchases previously included free months of the tracking plan; that offer is withdrawn for new purchases, and months already granted run to their end. Full terms are in Section 8.1.2 of the Terms and Conditions.

A panel is a one-time purchase. It is not a subscription, it does not auto-renew, and it is not included in or discounted by any subscription. A GLTrax subscription covers the tracking product only — the daily check-in, trends, summaries, reports, and export — and neither grants nor gates the ability to order testing. You may order a panel whenever you want one, with or without a subscription.

Prices are per order, in U.S. dollars, and include any applicable tax. The available test menu, laboratory options, and pricing may be added to, removed, or changed at any time, including because our laboratory partner changes what it offers or what it charges us. We do not guarantee that any particular panel or test will remain available. The price shown to you at checkout is the price for that order; a later change does not affect an order already paid for.

A panel is a fixed set of tests. You cannot add or remove individual tests from a panel through the Platform.

5. Placing an Order

You are responsible for the accuracy and completeness of the information on your order — your legal name, date of birth, sex, postal address, phone number, and the email address results should go to. We submit what you give us. Inaccurate information can delay your order, cause it to be rejected, make a specimen impossible to match to you, or produce a result that is wrong or unusable, and an order that fails for this reason may be non-refundable.

6. Payment and Cash-Pay Only

Summary: You pay us up front, out of pocket. No insurance, no Medicare, no Medicaid.

Laboratory orders are paid in advance through our payment processor, Stripe, Inc. Payment is due before the requisition is issued; an unpaid order is not submitted.

Cash-pay only. These services are provided on a self-pay, out-of-pocket basis. We do not bill health insurance, and we do not provide superbills, CPT-coded receipts, or documentation for insurance reimbursement. Neither you nor we will submit a claim for these services to Medicare, Medicaid, TriCare, or any other federal or state healthcare program, and we are not enrolled with any of them. Amounts you pay are unlikely to count toward any deductible.

If you have insurance that would cover this testing, ordering it through your own healthcare provider may cost you less. You are free to do that instead.

7. No Additional Charges After You Order

Summary: The price you pay is the whole price. We do not bill you again after your order.

The amount shown to you at checkout is the full amount for that order. We do not charge your payment method again after you place an order. There are no reflex fees, no pass-through laboratory surcharges, and no add-on charges from the collection site billed to you by GLTrax.

8. Specimen Collection

After your order is accepted and paid, a requisition is issued and you attend a patient service center to give your specimen. You must bring government-issued photo identification matching the name on your order. Some tests require fasting or other preparation; where they do, we will tell you before you go, and failing to follow the preparation may make the result invalid and require a repeat test at your expense.

The collection site and its staff are third parties. An injury or personal damage occurring at a collection site is a matter between you and that site: we do not own it, staff it, or control how it is run, and Section 15 of the Terms limits our liability for the acts and omissions of third parties. Section 16 of the Terms does not ask you to indemnify us for an injury caused by the site's own conduct.

9. Requisition Validity

A requisition is valid until the expiry date printed on it. That date is set by the issuing laboratory, not by us, and on a Labcorp form it is typically about a year out. Where a form carries no printed expiry — a Quest form does not — it is valid for 90 days from the date it was issued. If you do not attend a collection site within that period, the order expires and no test is performed.

This Section said a flat 90 days for every form, which was not true of either kind and was capable of treating a form the laboratory would have honoured as expired. The date on the paper governs, and where the paper is silent the 90 days applies.

What happens to what you paid is not left to our discretion. An expired order is not automatically refunded, because the clinician review and the requisition were already carried out and invoiced to us before it expired. It is not forfeited either. On request we will do either of the following, at your choice:

• Reissue the requisition once at no charge, so you can still have the panel you ordered. This is the faster route if you still want the same tests.
• Convert the full amount you paid to credit toward a future laboratory order, valid for 12 months from the date the order expired.

Write to support@gltrax.com within that 12-month period and say which you want. We are not entitled to refuse both, and we do not keep the money for a test that was never performed. A cash refund is not what this Section gives you — ask and we will consider it, but the credit and the free reissue are the two things you can rely on.

An expired order is recorded as having stopped because its requisition expired, and not under some other ground, so what happened to it is visible on your own order and in our records.

10. Results Delivery

Results are typically available 2–5 business days after collection, and some tests take longer. This is an estimate, not a guarantee. Turnaround depends on the performing laboratory, the specific test, specimen quality, and whether reflex testing is triggered, none of which we control.

Results are delivered to you in the Platform, and we notify you at the email address on your order that a result is ready. Email is not a secure form of communication. We do not send result values by email, only a notification to sign in. You are responsible for keeping your email address current and your account secure, and you accept the risk of loss, interception, or unauthorized access inherent in electronic communication.

We do not guarantee uninterrupted access to results. Access may be interrupted where our laboratory partner suspends or revokes our access to its portal, during maintenance or an outage, or where your account is suspended. If delivery is interrupted, we will tell you and work to restore it; if we cannot deliver a result you paid for, you may request the result directly from the performing laboratory or the ordering clinician, who hold it as your medical record.

If we cannot display a result you paid for within a reasonable time after receiving it, we will give you the instructions for obtaining it directly from the performing laboratory or the ordering clinician — who to contact and what they will ask you for.

11. Your Duty to Review Results

If you have not viewed a result within 14 days of notification, we reserve the right to contact you by other means, including telephone, text message, or certified mail sent to the contact information on your order, to make sure you have received it. You consent to being contacted this way for this purpose. This does not create any obligation on us to monitor, chase, or interpret your results, and it does not make us responsible for a result you do not read.

12. We Do Not Interpret Results

Reference ranges, flags, trend lines, colors, and any AI-generated commentary shown alongside a result are contextual information generated by software. They are not a clinical finding, a diagnosis, or an opinion that anything is or is not wrong with you. A result inside a reference range does not mean you are healthy, and a result outside one does not mean you are ill — ranges are population statistics, and interpreting a value requires knowing your history and context.

A laboratory test is a snapshot. Results can be affected by fasting status, hydration, time of day, recent illness, medications and supplements, and laboratory error. Do not start, stop, or change any medication — including a GLP-1 — based on a result you see here. That decision belongs to a licensed prescriber.

Our laboratory partner is not responsible for how a result is handled, displayed, or communicated after it is delivered to us, and neither we nor it is responsible for what you decide to do with it.

13. Cancellation and Refunds

Summary: Free cancellation for 1 hour. After that, we can usually still cancel before your specimen is collected, minus a $35 fee. Once the lab has run the test, there is no refund. The same terms are shown at checkout, before you pay.

Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. Where an order expires unused, Section 9 applies instead of this Section.

14. If You Revoke an Authorization

You may revoke your Lab Order Authorization or Records Release Authorization at any time in Settings → Lab authorizations. Revocation takes effect when we receive it and applies going forward. It does not undo anything already done in reliance on the authorization while it was in force.

Practically, revoking means:

• We stop receiving results for you. If you revoke after a specimen has been collected, we may be unable to show you that result — you would need to obtain it directly from the performing laboratory or ordering clinician.
• You cannot place a new order until you sign a fresh authorization. You can do that at any time.
• It is not a cancellation. A pending order stays pending and is refunded, or not, under Section 13.
• Results we already hold remain in your account until you delete them. Delete them separately if that is what you want.

15. Pregnancy and Special Circumstances

Reference ranges for many of the tests in our panels — including glucose, A1c, insulin, and lipid measures — differ during pregnancy, and a result interpreted against a general adult range can be misleading. If you are pregnant, may be pregnant, or are breastfeeding, discuss testing with your obstetric or primary care provider before ordering, and interpret any result only with them. The same caution applies if you have a chronic medical condition, or take a medication or supplement known to affect these values.

16. General

These Lab Services Terms are part of the GLTrax Terms and Conditions, and the general provisions there — including the disclaimers of warranty, the limitation of liability, the indemnity, governing law, and the arbitration agreement and class action waiver — apply to laboratory services in full. Where these Lab Services Terms and the general Terms differ on a matter specific to laboratory testing, these Lab Services Terms control.

The authorizations and informed consent you sign are separate agreements and are not superseded by these Terms. If an authorization is narrower than these Terms as to how your information may be used, the authorization controls.

Questions about a lab order: support@gltrax.com, or 302-600-2130.

GLTrax, LLC, 2810 N Church St STE 89196, Wilmington, DE 19802

These Lab Services Terms were last updated on September 22, 2026.